![]() ![]() And it has perhaps been the most crucial factor in our growth story, as it has attracted leisure passengers and more airlines who increasingly viewed London City Airport as a mainstream, capital city airport. ![]() Time is what matters most to our customers and we’ve been unwavering in focussing on it. So, we could continue to offer our USP of getting a passenger from our front door to the aircraft gate inside 20 minutes. That’s why we built a technology and transformation team, more or less from scratch, so we could gather data, scrutinize it, and develop solutions informed by it. It’ll hardly be news to the learned ACI readership when I say that these markets have very different needs and expectations, but it’s certainly a challenge operationally, to continue to offer a gold standard service when you are as space constrained as we are. And one that welcomed families and holidaymakers right throughout the day, alongside our core business audience. Web: Email: from 2014, London City Airport started to attract more airlines, more destinations and in so doing, began a journey from around 3M to 5.1M passengers in 2019. For many years it was because we were a small metro airport with business passengers who predominantly wanted to fly in our morning and evening peaks. While the Leadership Team may set the challenge of being the speediest mainstream airport to travel through in the UK, it’s our staff in Customer Services, Security and on our Ramp, who deliver it, day in, day out. Without trying to do an impression of Gwyneth Paltrow at the Oscars, there are just so many people to thank for London City Airport being awarded this amazing honour.īut first and foremost, because without their brilliance we would not be in the running, our staff deserve the most credit. Written by Alison FitzGerald, Chief Operations Officer, London City Airport
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